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Q: When will my order ship?

A: Most orders ship within one/two business day. Orders are placed on hold if items are not in stock or if they are pending payment or shipping info. For more information about an order that you have placed, please log into your account and go to "My Account," or feel free to email us:

Q: Do you ship to Usa/Asia/Australia/South America? How much does it cost? How long will it take?

A: We ship daily to countries all over the world. Freight costs are estimated during check out.

Q: Where is my package?

A: You can log onto your account and check the tracking info that is associated with your order. Tracking is also provided for international orders shipped via UPS. Tracking numbers are also provided in the automated shipping confirmation email you’ll receive when your order ships.

Q: Do I have to pay customs duties or taxes on my mailorder package?

A: Yes, you are responsible for paying any duties or taxes charged by your country’s customs agency, as well as any customs brokerage fees charged by UPS. Unfortunately, we have no way to predict the time or extra cost incurred by customs inspection.