Returns

If you have a problem with an order, or you want to send something back, write to order@soundohm.com before you send anything, with your order number. We will tell you how to proceed.

Your right to withdraw

If you buy as a consumer, you can withdraw from your purchase within 14 days of receiving the goods, without giving a reason. Tell us by email, with your order number. You can use the form at the bottom of this page, but you do not have to.

The items must reach us within 14 days of your notice, in the condition you received them, sent at your own cost with a tracked service. We can only accept the items we sent you. We refund after we have received and checked them, and the refund can be reduced if an item is damaged or has been used.

The right of withdrawal does not apply to sealed records and CDs once the seal has been opened, to digital downloads once the download has started with your agreement, or if you buy for a business.

Damaged or wrong items

Write to us as soon as you receive it, with photos of the item and of the packaging, and we will sort it out.

Withdrawal form

To Nube S.r.l., Via Roma 35, 27026 Garlasco (PV), Italy, order@soundohm.com.
I withdraw from my contract of sale of the following items: order number, items, date ordered, date received, my name and address, date.